Frequently Asked Questions

Most driveways benefit from cleaning every 12-18 months. However, it depends on:

• Weather exposure: More frequent in areas with heavy rain or tree cover
• Usage: High-traffic areas may need cleaning every 6-12 months
• Staining: Oil stains or heavy dirt build-up may require more frequent cleaning
• Sealant: If sealed, you can extend the time between cleanings

Yes, if done incorrectly. That's why we use the right approach:

• Correct PSI: We adjust pressure based on surface type (concrete, pavers, exposed aggregate)
• Proper distance: Maintain optimal distance to avoid surface etching
• Surface assessment: We check for cracks or weaknesses before cleaning
• Experience matters: Our team knows how to clean effectively without damage

We've never damaged a driveway in our years of service.

Yes, we offer premium sealant options. Here's why it's worth considering:

Cost: Typically adds $80-$150 depending on area size. We'll provide exact pricing in your quote.

For cleaning only: Typically 2-4 hours to dry completely, depending on weather.

With sealant: 24-48 hours for full curing. We'll provide specific instructions.

Tip: We recommend planning your cleaning for a sunny day to speed up drying time.

With our advanced equipment, carpets typically dry in 4-6 hours. Factors affecting drying time:

• Carpet thickness: Plush carpets take slightly longer
• Ventilation: Open windows and fans speed up drying
• Weather: Humid days may extend drying time
• Extraction power: Our equipment removes more water than standard machines

We can walk on the carpet within 1-2 hours, but recommend avoiding heavy furniture for 6 hours.

Yes, we specialize in pet stain and odor removal. Our process:

1. Pre-treatment: Enzyme-based solutions break down organic matter
2. Hot water extraction: Deep cleaning removes stains at the source
3. Deodorizing: Neutralizes odors, not just masks them
4. Sanitizing: Kills bacteria left by pet accidents

Note: For severe, old stains, multiple treatments may be needed. We'll assess and advise.

98% of our end-of-lease clients get their full bond back. Here's why:

We know what property managers look for and clean to their standards. Many real estate agencies recommend us to their clients.

We can move standard furniture for you. Here's what we handle:

Pro tip: Let us know about heavy furniture when booking so we can plan accordingly.

Yes, we take extra care to protect your garden. Our approach:

• Pre-wetting: We water plants before cleaning to create a protective layer
• Biodegradable cleaners: Eco-friendly solutions that won't harm plants
• Cover sensitive plants: We can cover delicate plants if requested
• Proper drainage: Ensure runoff doesn't pool in garden beds
• Communication: We'll point out sensitive areas before starting

In 5+ years, we've never had a plant damage complaint.

Recommended frequency:

Signs you need a wash: Visible dirt streaks, mould spots, or general dull appearance.

Yes, we offer roof washing and gutter cleaning as add-on services.

Note: Roof access must be safe. We assess each job individually.

We consider multiple factors for fair, accurate pricing:

Transparency: We explain all costs upfront. No hidden fees.

✅ Yes, all quotes are completely free with no obligation.

Our quote process:

1. Free assessment: We review your photos and details
2. Detailed quote: You receive a clear breakdown of costs
3. No pressure: Take your time to decide
4. No cost: Even if you don't proceed, there's no charge

We believe in transparent pricing. You'll know exactly what you're paying for before any commitment.

Yes! Combining services saves you 15-20%. Popular packages:

How it works: Book multiple services together and the discount applies automatically to your quote.

We offer flexible payment options:

Payment terms: Usually after completion, unless it's a large commercial job.

Simple 3-step booking process:

Helpful information to provide:

• 📸 Photos of areas to clean
• 📍 Your suburb
• 📏 Approximate size/area
• 🕒 Preferred timing (if any)
• 🔍 Any specific concerns or stains

Not necessarily. Here's how it works:

Many clients: Go to work, run errands, or stay home – whatever works for you.

We service all of Western Australia!

Travel included: For most Perth metro areas. Country areas: we'll provide a travel-inclusive quote.

Customer satisfaction is our priority. Our guarantee:

Our process:

1. Final inspection: We check with you before leaving
2. Your approval: We don't consider the job done until you're satisfied
3. Follow-up: We're available for any concerns after completion
4. Make it right: If needed, we return promptly to address any issues

Note: In 5+ years, we've had less than 1% of jobs needing follow-up.